Privacy Policy for Business Mail Application Please read the Privacy Policy with understanding before using the services we provide in the Business Mail application/website. introduction: Dear customer, we are pleased that you care about data protection. We would also like to provide you with an easily understandable overview of our data protection process. We aim to provide you with a great and protected customer experience, which also means that you can always trust us, and that we are always transparent and honest with you. Your trust in our products is the reason we can provide you with a great customer experience. We would like to thank you for this cooperation. who are we: We are a meal catering business LLC. The registration number is: 5850145297, the owner of the Business Meal application, and you can always contact us through one of the following methods: By email: info@businessmeal-sa.com Address: Abha - Al Naseem District - 62526 - Kingdom of Saudi Arabia. By visiting our website, registering or placing orders, you agree to this privacy policy. As a data controller, we determine how we process your personal data, for what purposes and by what means. Although we are required by law to provide you with all of the following information, we do so primarily out of our belief that a partnership must always be built on honesty. As data controllers, we are responsible that all our processing activities comply with legal requirements. If you have any questions about data protection at Business Meal, you can contact our data protection team at any time by sending an email to info@businessmeal-sa.com and we promise to remain your point of contact if you have any questions about data protection. Right of amendment: We reserve the right to update this Privacy Policy in accordance with the legal provisions. We will notify you of any significant changes, such as changes to or new purposes for processing. In this case, we will not process your personal data without obtaining your consent to the amendments. Privacy is your right and you have a choice As a customer you have a choice what information you wish to share with us. Of course we need some information in order to fulfill our contract. However, this does not always require all the data that you can make available to us. Data processing: We only use personal data that is required to be able to serve you and is mandatory for us to be able to deliver products and services to you. Without your consent to the use of your data, you will not be able to use our services. Delivery data Name, delivery address, phone number and order ID Reason: Following the principle of minimizing data requirements, we only provide our drivers and restaurants with the data they need from you to prepare and deliver your order. Transfer information to drivers and restaurants We use different drivers for delivery. They may be independent or third parties who provide us with drivers on the basis of a data processing agreement when we deliver our orders. In all these cases, we send your personal data to the drivers so that they can deliver your order quickly. Customer relationship management Your requests Your satisfaction is our greatest goal. So we are very keen to be available and answer all your questions. In order to be able to answer these questions and generally understand the issue, we store the conversation content in our customer relationship management system when you contact us. The content of the information we store depends on the information you provide to us as part of our communications. call center Whenever there is a need to contact you, one of our call center agents may contact you and we may record and store the conversation with you. In some individual cases, recordings are also used to improve the quality of customer service, i.e. for the purposes of training (mentoring) our employees. The content of the information we store depends on the information you provide to us as part of our communications. Stored telephone calls are also deleted after 12 months at the latest or if the purpose of storage has been fulfilled, i.e. if the quality check has been achieved before this period. Prevent fraud and protect our platform In order to protect our customers and our platform from potential attacks, we constantly monitor the activities on our site for all visitors. For this purpose, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a timely manner. To achieve this goal, several monitoring mechanisms operate in parallel and prevent potential attackers from accessing our site at all. The decision-making process occurs automatically and can have a legal effect on the people involved or affect them in a similar way. If automated decision-making results in a negative outcome for you and you do not agree with that decision, you can contact us at info@businessmeal-sa.com. In this case, we will evaluate the circumstances of this incident individually. Mergers, acquisitions, change of ownership or closure We would also like to inform you that in the event of a merger with another company or acquisition of the company, we will disclose information to that company. Of course, we will require the company to comply with statutory data protection regulations. Vouchers (and coupons) We often offer coupons to users of our platforms. The reasons can vary. The purpose of these coupons is to reward our loyal customers and encourage them to continue using our platforms. In order to verify the number, value and frequency of use of vouchers, and also to avoid misuse of these vouchers, we collect various personal data. Who we work with and where we process your data We never give your data to unauthorized third parties. However, as part of our business, we obtain services from selected service providers and give them limited and strictly monitored access to some of our data. All data recipients must meet legal data protection requirements and demonstrate their level of data protection with appropriate evidence. Service providers We use different data processors to process data on a daily basis. They process your personal data in accordance with the requirements of the Communications and Information Technology Commission and our standards and have no claims of any kind regarding this data. We also check our data processors regularly and only allow those who meet our standards. Some of our service providers are outside the Kingdom of Saudi Arabia. Third parties We also work with third parties, in addition to data processors, to whom we also transfer your personal data, but they are bound by privacy instructions. These are, for example, our consultants, lawyers or tax advisers who receive your data from us on a contractual basis and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never happen without your express consent. Prosecution powers and legal procedures Unfortunately, a few of our customers and service providers may not act fairly and want to harm us. In these cases, we are not only obligated to hand over personal data due to legal obligations, but it is also in our interests to prevent harm, enforce our claims, and reject unjustified claims. Categories of personal data ● Contact information ● Order information ● Device and data access information ● Payment information ● Coupon information ● Delivery information ● Location data ● Profile data (master data) ● Contact data How long do we need to store your data? We will only delete your personal data if you wish and tell us so and we will also delete your account. Before this happens, you will receive a separate notice from us at the email address registered in your user account. In addition, there are other legal retention periods that we must also take into account. For example, tax data is kept for a period of six to ten years, or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request to delete your data, we may still have to store some stored data due to legal regulations. However, in this case, we will restrict the data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with the rules of the Communications and Information Technology Commission. This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims. Cookie policies To make visiting our website/application attractive and to enable the use of certain functions, we use so-called cookies on various pages. They are small text files that are stored on your browser. Some of the cookies we use are deleted after the end of the browser session, that is, after you close the browser. Other cookies remain on your browser and allow us or our affiliates to recognize your browser on your next visit (persistent cookies). ). You can adjust your browser settings so that you are notified of the setting of cookies and make an individual decision whether or not to accept them in specific cases or in general. Failure to accept cookies may limit the functionality of our website/application. We classify the cookies we use into three categories: ● required ● functional ● personal Below you will find more information about your choices as well as a detailed list of the cookies we use. Cookies are required for browsing our site, and to use the features available, and the proper functioning of our site (for example, entering text), while browsing pages on the site, is not guaranteed without the use of these cookies. In addition, cookies collect information about how visitors use our website, for example, which pages they visit most often, and whether they receive error messages from websites. These cookies collect aggregate, anonymous information that does not identify a visitor, and they also allow our site to remember your choices such as language or region to provide enhanced features. According to legal regulations, no action is required on your part. Functional cookies collect anonymous information that cannot track your movements on other websites. In addition, they can be used to send targeted advertisements or to measure the effectiveness of an advertising campaign. They can be used to determine the most effective online marketing channels. Through the use of these cookies, we also store your login data in your browser so that you can log in automatically the next time you visit our website. Because we want to provide you with a website designed for optimal use, functional cookies are usually activated when you visit our website. To enable these actions, we also use third-party cookies in this category. By analyzing your anonymised usage, we can identify areas where we can improve our website. Personalization cookies are used to deliver more targeted advertising that is relevant to the user and matches their interests. These cookies help us upload custom marketing audience lists to our marketing partners.